Author(s)

Shoumin Hu ¹, Lu Tang ¹

Affiliation(s)

¹ Central China Normal University Library, Wuhan, Hubei, China

Corresponding Author

Shoumin Hu

ABSTRACT

Aging-friendly services in public libraries are critical to addressing population aging challenges and safeguarding older adults cultural rights. As global aging has intensified, scholars and practitioners worldwide have conducted multidimensional research in this field. Focusing on aging-friendly services, this paper designs the demand indicators for aging-friendly services in public libraries from four dimensions: spatial environment, resource services, service methods, and assistive technologies. Using the Kano Model, and through questionnaire surveys and data analysis, it systematically identifies the types of needs of elderly readers for public library services (such as basic needs, expected needs, and exciting needs). The study finds that the aging-friendly service needs of elderly readers exhibit the characteristics of hierarchy, diversity, and dynamics. Public libraries should adopt optimizing basic services, innovating service scenarios, creating distinctive brands, and building a multi-dimensional collaborative service system as strategic means. They should focus on expected demands and offer more comprehensive and sustainable age-friendly services to elderly readers.

KEYWORDS

Public Library; Age-Friendly Service; Kano Model; Service Demand; Optimization Strategy

CITE THIS PAPER

Shoumin Hu, Lu Tang, Research on the Demand and Optimization Strategy of Aging-Friendly Services in Public Libraries Based on the Kano Model. Information and Knowledge Management (2025) Vol. 6: 150-157. DOI: http://dx.doi.org/10.23977/infkm.2025.060120.

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