Author(s)

Jie Deng ¹

Affiliation(s)

¹ School of Economics and Management, Guangxi Normal University, Guilin, 541000, China

Corresponding Author

Jie Deng

ABSTRACT

To improve the efficiency of project management across various initiatives within an organization, the Project Management Office (PMO) was established. However, existing research still has gaps in understanding how PMOs influence Organizational Performance (OP).To address this, this study applies the Balanced Scorecard (BSC) framework, analyzing PMO's impact on OP through four dimensions: financial performance, customer satisfaction, internal process optimization, and learning & growth. The findings provide a theoretical foundation for optimizing PMO-related pathways and developing a performance evaluation index system for PMOs. This research enriches the theoretical framework of PMOs and offers practical guidance for organizations with PMOs to establish performance evaluation systems.

KEYWORDS

Project Management; Project Management Office; Balanced Scorecard; Organizational Performance

CITE THIS PAPER

Jie Deng, Research on the Influence Path of Project Management Office on Organizational Performance. Accounting and Corporate Management (2025) Vol. 7: 12-19. DOI: http://dx.doi.org/10.23977/acccm.2025.070402.

REFERENCES

[1] Desouzaa K C, Evaristob J R .Project management offices: A case of knowledge-based archetypes[J].International Journal of Information Management, 2006, 26( 5):414-423.
[2] Aubry M, Hobbs B .A fresh look at the contribution of project management to organizational performance[J]. Project Management Journal, 2011, 42(1):3-16. 
[3] Artto K, Kulvik I, Poskela J,et al.The integrative role of the project management office in the front end of innovation[J].International Journal of Project Management, 2011, 29(4):408-421.
[4] Institute P M .A Guide to the Project Management Body of Knowledge (Pmbok Guide) Fifth Ed[M]. Project Management Institute, Inc. 2013.
[5] Arbabi H .The Role of Project Management Office in Developing Knowledge Management Infrastructure[J]. Engineering Construction & Architectural Management, 2020, ahead-of-print(ahead-of-print).
[6] Mueller R, Drouin N, Sankaran S .Modeling Organizational Project Management[J].Project Management Journal, 20, 50(4):499-513.
[7] Kaplan R .The Balanced Scorecard-Measures that Drive Performance[J].Harvard Business Review, 92.
[8] Li, S. Q. Performance evaluation model and application of scientific research projects in colleges and universities - based on the principle of balanced scorecard and analytic hierarchy process[J]. Monthly Journal of Education, 2015, (10): 47 - 52.
[9] Jessica Vivianne da Cunha Silva de Brito, Vitor J .The contribution of project management offices (PMO) to the strategy implementation in Project-Based Businesses: systematic literature review and proposal of a model[J].Revista de Gestae e Secretariado (GESEC), 2021.
[10] Pinto J K, Slevin D P .Project success: Definitions and measurement techniques[J].Project Management Journal, 88, 2.
[11] Jahidi R, Yacoubi Z E .PMO Typologies and Functions: A Systematic Review[J].European Scientific Journal, 2020, 16(13):180.
[12] Zhu, F. W., Sun, X. X., & Yang, X. T. The impact of strategic project management context on project power configuration: A study based on the strategic contingency perspective[J]. Nankai Business Review, 2013, 16(04): 143 - 153.
[13] Feng, J. W. The role of the Project Management Office (PMO) in improving project success rates[J]. Project Management Research, 2023; 3: (1): 37 - 46.
[14] Liu, Y. Exploring the ways to improve the effectiveness of office management work in enterprises[J]. SME Management and Technology (End - of - Month Edition), 2018, No.558(11): 5 - 6.
[15] Ling, Y. Application research of introducing PMO in project management-taking H Research Institute as an example[J]. Enterprise Reform and Management, 2022, (09): 32 - 34.
[16] Chen, Y. C. Research on the construction of performance evaluation system for state - owned cultural enterprises based on the balanced scorecard[D]. Beijing Jiaotong University, 2016.
[17] Thomas, J. L., Delisle, C., Jugdev, K., &Buckle, P. (2002). Selling project management to senior executives: Framing the moves that matter. Newtown Square,PA: Project Management Institute.
[18] Thomas, Janice.Researching the Value of Project Management.[J]. PM Network, 2008.

Sponsors, Associates, and Links

---

• Information Systems and Economics
  
  
• Accounting, Auditing and Finance
  
  
• Industrial Engineering and Innovation Management
  
  
• Tourism Management and Technology Economy
  
  
• Journal of Computational and Financial Econometrics
  
  
• Financial Engineering and Risk Management
  
  
• Social Security and Administration Management
  
  
• Population, Resources & Environmental Economics
  
  
• Statistics & Quantitative Economics
  
  
• Agricultural & Forestry Economics and Management
  
  
• Social Medicine and Health Management
  
  
• Land Resource Management
  
  
• Information, Library and Archival Science
  
  
• Journal of Human Resource Development
  
  
• Manufacturing and Service Operations Management
  
  
• Operational Research and Cybernetics