Author(s)

Sun Weijie ¹

Affiliation(s)

¹ Faculty of Hospitality and Tourism Management, Macau University of Science and Technology, Macao, 999078, China

Corresponding Author

Sun Weijie

ABSTRACT

This paper takes the whole season hotel as an example, and systematically examines the application status, existing problems and optimization countermeasures of intelligent robot in the modern hotel industry. Research found that the whole season hotel reception, room service, catering scene has initially realized the robot application, in improving service efficiency, optimize customer experience has achieved certain effect, but due to the limitation of the robot, man-machine collaboration, customer acceptance, cost, the scale of the intelligent robot application level remains to be further improved. To this end, this paper suggests that the whole season hotel should focus on strengthening the research and development of core robot technology, build an efficient collaboration system, provide personalized, high-quality robot services, strengthen intelligent cost management, robot scale application technology basis, service, intelligent robot can allocate the high-quality development of the hotel.

KEYWORDS

Intelligent Robot; Modern Hotel Industry; Four Seasons Hotel

CITE THIS PAPER

Sun Weijie, The Application of Intelligent Robot in the Modern Hotel Industry—Take the Full Season Hotel as an Example. Industrial Engineering and Innovation Management (2024) Vol. 7: 132-142. DOI: http://dx.doi.org/10.23977/ieim.2024.070319.

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