Education, Science, Technology, Innovation and Life
Open Access
Sign In

Online Product Review and Supply Chain Decision Making: A Research Review and Outlook

Download as PDF

DOI: 10.23977/ferm.2024.070415 | Downloads: 23 | Views: 922

Author(s)

Mingman Chu 1

Affiliation(s)

1 School of Economics and Management, Southwest Petroleum University, Chengdu, China

Corresponding Author

Mingman Chu

ABSTRACT

With the development of modern network technology and the rise of online shopping, online product reviews can not only provide consumers with product information, but also have an impact on the decisions of all members in the supply chain. The paper first sorts out the classification and definition of online product reviews, then organizes and analyzes the relevant literature of online product reviews on product quality, pricing, demand, channel selection strategy, and finally discusses the future research direction and development trend.

KEYWORDS

Online product review; supply chain decision-making; literature review

CITE THIS PAPER

Mingman Chu, Online Product Review and Supply Chain Decision Making: A Research Review and Outlook. Financial Engineering and Risk Management (2024) Vol. 7: 116-122. DOI: http://dx.doi.org/10.23977/ferm.2024.070415.

REFERENCES

[1] Yaniv I, Milyavsky M. Using Advice from Multiple Sources to Revise and Improve Judgments[J]. Organizational Behavior and Human Decision Processes, 2007, 103(01):104-120.
[2] Chen Y B, Liu Y, Zhang J R. When do Third-Party Product Reviews Affect Firm Value and What can Firms Do?The Case of Media Critics and Professional Movie Reviews[J].Journal of Marketing, 2012,76(02):116-134.
[3] Jian, W. C., Muthaly, S., Kuppusamy, M., & Cheng, H. The study of online reviews and its relationship to online purchase intention for electronic products among the millennials in Malaysia[J]. Asia Pacific Journal of Marketing and Logistics, 2020, 32(7), 1519-1538. 
[4] Xiao L, Chen Z S, Govindan K, et al. Effects of online consumer reviews on a dual-channel closed-loop supply chain with trade-in [J]. IEEE Transactions on Engineering Management, 2022.
[5] Chatterjee P. Online Reviews: Do Consumers Use Them? [J].Advances in Consumer Research, 2001(28):129-133.
[6] Park DH, Kim S. The Effects of Consumer Knowledge on Message Processing of Electronic Word of Mouth Via Online Consumer Reviews[J].Electronic Commerce Research and Applications, 2008,7(04):399-410.
[7] Qiao H, Su Q. Distribution channel and licensing strategy choice considering consumer online reviews in a closed-loop supply chain [J]. Transportation Research Part E: Logistics and Transportation Review, 2021, 151(6): 102338.
[8] Chen Y,Xie J. Third-party product review and firm marketing strategy[J]. Marketing Science. 2005; 24(2):218-240. 
[9] Zhao, C., & Zhang, Y. Dynamic quality and pricing decisions in customer-intensive service systems with online reviews[J]. International Journal of Production Research, 2018, 1–24. 
[10] Wang, X., Leng, M., Song,J.,Luo,C.,& Hui,S. Managing a supply chain under the impact of customer reviews: A two-period game analysis[J]. European Journal of Operational Research, 2019, 277(2),,454–468.
[11] Sun M, Chen J, Tian Y, et al. The impact of online reviews in the presence of customer returns[J]. International Journal of Production Economics, 2021, 232: 107929.
[12] Li Y, Li G, Tayi G K, et al. Omni-channel retailing: Do offline retailers benefit from online reviews? [J]. International Journal of Production Economics, 2019, 218: 43-61.
[13] Nam, S., Manchanda, P., & Chintagunta, P. K. (2010). The effects of service quality and word of mouth on customer acquisition, retention and usage. Marketing Science, 29, 690–700.
[14] Dellarocas, C., N. F. Awad, X. Zhang. Exploring the value of online product ratings in revenue forecasting: The case of motion pictures[R]. Proc. 24th Internet. Conf. Inform. Systems. 2004.
[15] Clemons, E. K., G. Gao, L. M. Hitt. When online reviews meet hyper differentiation: A study of the craft beer industry [J]. Management Inform. Systems, 2006, 23(2) 149–171.
[16] Crapis, D., Ifrach, B., Maglaras, C., & Scarsini, M. Monopoly pricing in the presence of social learning[J]. Management Science, 2017, 63(11), 3586.
[17] Kwark Y, Chen J, Raghunathan S. Online product reviews: implications for retailers and competing manufacturers [J]. Information Systems Research, 2014, 25 (1): 93-110.
[18] Li X, Hitt L M. Self-selection and information role of online product reviews [J]. Information Systems Research, 2008, 19(4): 456-474.
[19] Sun, M. (2010). How Does the Variance of Product Ratings Matter? SSRN Electronic Journal.
[20] Zhao, C., & Zhang, Y. Dynamic quality and pricing decisions in customer-intensive service systems with online reviews [J]. International Journal of Production Research, 2018, 1–24.
[21] Cho, H. S., Sosa, M. E., & Hasija, S. Reading between the stars: Understanding the effects of online customer reviews on product demand[J]. Manufacturing & Service Operations Management, 2022, 24(4), 1977.

Downloads: 35761
Visits: 862674

All published work is licensed under a Creative Commons Attribution 4.0 International License.

Copyright © 2016 - 2031 Clausius Scientific Press Inc. All Rights Reserved.